PRIVACY POLICY

We are building a strong tradition of providing quality goods and excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.

Information You Provide Us 
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.

Checkout
We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. 

When you make a purchase or join the Wine Club your credit card will be processed by New Clairvaux Vineyard. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses. 

My Account
When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information. 

Newsletter
We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates and catalogs you want to receive. We do not share or sell email addresses. 

Gift Cards and Gift Messages
These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested. 

How We Use Email
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. 

We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive. 

Links To Other Sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. 

About Information We Share With Others
We do not, under any circumstances, share or sell your information to anyone. 

Information We Do Not Share With Others
We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. 

We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. 

For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization. 

How To Remove Your Name From Our Mailing List
Email us at
mail@newclairvauxvineyard.com.

Updates To Our Information Practices
We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies. 

SECURITY POLICY

We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness. 

The Secure Order Process 
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish. 

Important! Your order will be processed by New Clairvaux Vineyard. We handle all order processing and order fulfillment. Your credit card statement will list New Clairvaux Vineyard as the merchant for your order.

Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don’t need to do anything special to invoke them. 

Making a Positive ID 
Once you’ve clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues. 

Entering Secure Mode 
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. 

After your browser has entered secure mode, we’ll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available. 

My Order Is Complete. What Happens Next? 
Security measures continue even after you’ve placed your order, as we process your order in a highly secure computing environment.

You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website. 

Making a Purchase with a Browser That Doesn’t Support Security? 
You can’t. Because we don’t want you ever to have to worry about ordering from our site without a secure connection, we’ve designed our system so that it will process orders only with browsers that support secure mode. Please note that the latest versions of Netscape’s and Microsoft’s browsers have security features, and both are free for downloading. Visit either company’s Web site for details. 

We’ve worked hard to bring you a secure online ordering environment. We hope you’ll contact us with your questions, comments or concerns 

Forget Your Password? 
In the event you forget your account password, please use our Forgot Password option here. We will email you your Username and Password

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
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